Mobility Scooter Rental Agreement
This contract is between Gulf Coast Mobility (the “Business”) and the Client. This Mobility Scooter Rental Agreement (the “Agreement”) is entered into between the rental provider (the “Provider”) and the Renter (the “Renter”) as of the effective date of acceptance.
Terms & Conditions
Rental responsibilities, proper use, and liability
Invoice
The Provider will invoice the Renter before Mobility Scooter Rental Date, unless otherwise noted in the Payment schedule. The Renter agrees to pay the invoice(s) by the due date(s) specified. Unpaid or overdue invoices may result in canceled reservations.
Payment Methods
Payment will be made to the Provider via the approved payment methods in accordance with the rental agreement.
Rental Purpose
The mobility scooter is provided for the sole purpose of personal mobility assistance for the Renter.
Eligibility
The Renter must be at least 18 years of age and possess a valid driver's license or other relevant identification to confirm identity.
Care and Maintenance
The Renter agrees to use the mobility scooter responsibly, ensuring proper care and maintenance.
- Keep the mobility scooter clean and damage-free. This includes protection from water damage including, but not limited to, rainfall, spills, and full or partial submersion.
- Report accidents, damages, or malfunctions promptly to the Provider. If the Renter is onboard a cruise ship and does not have access to cellular or Wi-Fi service, the Renter agrees to contact Guest Services immediately. Guest Services can facilitate contact with Gulf Coast Mobility to troubleshoot or rectify the situation.
- Notify the Provider if any repairs or maintenance are required during or after the rental period.
Prohibited Use
The Renter agrees not to:
- Allow anyone else to operate the mobility scooter without prior written consent from the Provider.
- Use the mobility scooter for any illegal or unauthorized purpose.
- Sublet or transfer the mobility scooter to another party without the Provider's written consent.
- Modify or tamper with the mobility scooter's components, accessories, or settings.
- Exceed the maximum stated weight capacity of the rented scooter: 300 lbs for Go-Go Elite Traveller and Traveller 2 models, and 325 lbs for Go-Go Sport and Endurance L.I. models.
- Operate the scooter on off-road surfaces such as gravel, dirt, grass, sand, or other unsuitable terrain. Approved surfaces include pavement, interior flooring, and cruise ship decks.
Rider Weight, Charging, Load, and Proper Use
Maximum stated weight capacities are 300 lbs for Go-Go Elite Traveller and Traveller 2 models and 325 lbs for Go-Go Sport and Endurance L.I. models. The Renter understands that mobility scooter performance, including speed, range, hill-climbing ability, battery life, and acceleration, may vary based on rider weight, total load, terrain, incline, temperature, speed of operation, battery charge level, and other operating conditions. The stated maximum weight capacity is a maximum operating limit and does not guarantee identical performance at all rider weights or conditions.
The Renter agrees not to exceed the stated maximum weight capacity of the rented scooter and understands that operating the scooter at or near its maximum weight capacity may reduce travel range, speed, acceleration, hill-climbing ability, and battery duration.
The Renter agrees to fully charge the scooter battery each night, or as otherwise instructed by Gulf Coast Mobility, using the provided charger. Failure to adequately charge the scooter may result in reduced range, loss of power, or temporary shutdown and will not be considered an equipment malfunction.
The Renter may not tow, pull, push, or transport another person, wheelchair, luggage cart, mobility device, or other object with the scooter. Bags, luggage, oxygen equipment, shopping bags, or other items may be carried only in approved baskets, holders, or accessories and may not be hung from the tiller, handlebars, seat, armrests, or other areas in a way that interferes with steering, balance, controls, or safe operation.
Any reduced performance, loss of range, battery depletion, shutdown, or other operating issue caused or reasonably contributed to by excessive rider or cargo weight, inadequate charging, towing, overloading, improper terrain, misuse, unauthorized accessories, or failure to follow operating instructions will not be considered a mechanical malfunction or defect of the rental equipment.
Liability and Assumption of Risk
The Renter acknowledges that they assume all liability and responsibility for using the mobility scooter during the rental period. The Renter agrees to hold the Provider harmless from any claims, damages, bodily injury, losses, or expenses arising from the Renter's use or possession of the mobility scooter.
The Renter voluntarily assumes the risks associated with operating the mobility scooter, including but not limited to the risk of falls, collisions, tipping, loss of balance, personal injury, bodily injury, property damage, or injury to third parties arising from the Renter's operation, loading, misuse, or possession of the scooter.
Insurance
The Renter is responsible for obtaining any necessary insurance coverage to protect against loss, theft, damage, or liability related to the rental of the mobility scooter.
Return of Mobility Scooter
The Renter agrees to return the mobility scooter to the Provider in the same condition as received, normal wear and tear expected, by the specified end date and time of the rental period. Failure to return the mobility scooter on time may incur additional fees or penalties.
Termination
The Provider reserves the right to terminate this rental agreement and reclaim the mobility scooter at any time, without prior notice, in case of misuse, violation of terms, or safety concerns.
Refunds & Equipment Malfunctions
Requirements for reporting and resolving equipment issues
Malfunction Reporting
In the event that the rented mobility scooter malfunctions during the rental period, the Renter is required to contact the Provider promptly. The Renter must notify the Provider immediately upon discovering any issues with the scooter.
If the Renter does not have access to cellular service or Wi-Fi, they are to contact Guest Services aboard the cruise ship or at the hotel/attraction, and Guest Services can contact the Provider for troubleshooting.
Failure to notify the Provider promptly may result in the Renter becoming ineligible for a full refund.
Timely Notification
The Renter must report any malfunction of the scooter without delay. Failure to notify the Provider promptly may result in the Renter becoming ineligible for a full or partial refund.
Communication Channels
If the Renter is not able to contact the Provider directly due to a lack of Wi-Fi or cellular service, they are required to contact Guest Services. Guest Services will then facilitate communication with the Provider on behalf of the Renter.
Provider's Obligation
Upon receiving notification of a malfunction, the Provider will make reasonable efforts to address and resolve the issue immediately. If the malfunction cannot be resolved within a reasonable time frame, the Renter may be eligible for a full or partial refund, subject to the terms and conditions outlined herein.
Refund Eligibility
The Renter may be eligible for a full or partial refund if the malfunction significantly impairs the functionality of the mobility scooter and:
- The malfunction is reported to the Provider within a reasonable time frame.
- The Renter cooperates with the Provider's instructions for troubleshooting or resolving the issue.
Refund Exclusions for Improper Use or Operating Conditions
Refunds or rental credits will not be issued for reduced scooter performance or operating issues caused or reasonably contributed to by the Renter's failure to follow the terms of this Agreement or the Provider's operating instructions.
This includes, but is not limited to:
- Exceeding the scooter's weight capacity.
- Operating at or near maximum capacity where performance is reduced by load.
- Failure to fully charge the battery as instructed.
- Excessive or unauthorized cargo.
- Hanging bags or other items from the scooter in an unsafe manner.
- Towing or pulling objects or persons.
- Operation on prohibited or unsuitable surfaces.
- Water exposure.
- Tampering or misuse.
- Negligent operation.
- Continued operation after a problem has been identified.
Reduced speed, reduced range, reduced acceleration, difficulty on ramps or inclines, faster battery depletion, or protective shutdown under these conditions does not, by itself, establish that the scooter is defective or has mechanically malfunctioned.
If Gulf Coast Mobility determines that an independent mechanical or electrical defect occurred that was not caused or contributed to by the Renter's use, the matter will be handled under the malfunction and refund provisions of this Agreement.
Documentation
The Renter is required to provide documentation, such as photographs, videos and descriptions of the malfunction and proof of contacting Guest Services and/or the Provider to support their refund claim.
Final Decision
The Provider reserves the right to make the final decision regarding refund eligibility based on the circumstances of the malfunction and the Renter's compliance with the terms outlined in this clause.
Cancellation Policy
Travel plans, medical situations, and cruise itineraries can change
Weather, Cruise Changes, and Medical Situations
We understand that unexpected circumstances may arise. In certain situations, Gulf Coast Mobility may, at its sole discretion, issue a future rental credit outside of the standard cancellation policy.
Refund Processing
Approved refunds are typically processed within 5 to 10 business days. The timing of funds appearing in your account depends on your financial institution and payment provider.
Payment processing fees for all refunds are non-refundable and will be deducted from any refund issued. Processing fees vary based on the booking amount, payment method, and payment processor used.
Mobility Scooter Protection Plan
Optional damage protection available before the reservation
The Mobility Scooter Protection Plan, or MSPP, can be purchased any time before your reservation. Gulf Coast Mobility offers two levels of MSPP: Basic and Extended. The cost associated with the MSPP will vary based on the level purchased.
Basic Mobility Scooter Protection Plan
The BASIC MSPP covers damage to the mobility scooter, excluding keys, chargers, baskets, cup holders, battery packs, and other accessories.
If damage should occur during the rental period, the Customer is responsible for a $50 deductible on non-electrical and non-motorized items and a $250 deductible on motorized equipment or the full replacement/repair cost, whichever is lower.
The deductible will be charged immediately after the rental to the credit card used for the rental. Basic MSPP does not cover loss or theft of the rental equipment. The rental cost is not applicable to the deductible.
| Duration (Days) | Price |
|---|---|
| 1 | $20.00 |
| 2 | $25.00 |
| 3 | $30.00 |
| 4 | $35.00 |
| 5 | $40.00 |
| 6 | $45.00 |
| 7 | $50.00 |
| 8 | $55.00 |
| 9 | $60.00 |
| 10 | $65.00 |
Extended Mobility Scooter Protection Plan
The EXTENDED MSPP covers damage to the equipment, including keys, chargers, baskets, cup holders, battery packs, and other accessories. In addition, it covers loss or theft of equipment.
If damage should occur during the rental period, the Customer is responsible for a $50 deductible on non-electrical equipment and a $250 deductible on motorized equipment or the full replacement/repair cost, whichever is lower.
In the event of theft, the Customer is responsible to file a police report and provide a copy or claim number to Gulf Coast Mobility within 48 hours of the occurrence.
Any theft will have a $100 deductible for non-electrical equipment and $500 deductible for motorized equipment or the full replacement cost, whichever is lower.
Failure to provide a copy of the police report or claim number will make the Customer responsible for the full replacement cost of any equipment, including accessories.
| Duration (Days) | Price |
|---|---|
| 1 | $40.00 |
| 2 | $50.00 |
| 3 | $60.00 |
| 4 | $70.00 |
| 5 | $80.00 |
| 6 | $90.00 |
| 7 | $100.00 |
| 8 | $110.00 |
| 9 | $120.00 |
| 10 | $130.00 |
If MSPP Is Declined
If MSPP is declined, the Customer or their representative acknowledges that it is their responsibility to promptly notify Gulf Coast Mobility if the rental equipment is damaged, lost, or stolen.
The Customer will assume all repair or replacement costs, whether caused by misuse, accident, or other means. Declining MSPP makes the Customer solely responsible for any repair costs outside of normal wear and tear during the rental period, including accessories.
Replacement Costs for Lost or Damaged Scooters
- 3-Wheel Scooters: $1,750
- 4-Wheel Scooters: $2,000
Accessory Replacement Costs
- Keys: $25
- Chargers: $150
- Front Baskets: $50
- Cup Holders: $20
- Battery Packs: $200
- Extended Battery Packs: $300
- Cane Holder: $30
If any items are found and returned to Gulf Coast Mobility, the cost will be refunded to the customer.
The Customer understands and agrees that they are responsible for any equipment vandalism, damage, or loss and authorizes Gulf Coast Mobility to charge any and all applicable repair/replacement costs to the credit card utilized for the rental.
By waiving insurance, you accept responsibility for all rental equipment.
Electronic Acceptance
This contract is considered to be signed electronically by checking the box during checkout. Electronic signatures and box-checking count as originals for all purposes.
By checking the box, both parties agree to the terms and provisions of this agreement.