Cancellation Policy

We understand that plans can change, and we aim to offer a fair and transparent cancellation policy for all mobility scooter rentals:

Full Refund: Cancellations made 14 days or more before the scheduled delivery time are eligible for a full refund minus credit card processing fees.
Processing fees are typically between $5 and $10.

Partial Refund: Cancellations made within a 7-day window of the scheduled delivery will incur a 50% cancellation fee, with the remaining balance refunded.

No Refund: Cancellations made within 72 hours of the scheduled delivery time or after the equipment has been delivered are not eligible for a refund.

Terms and Conditions

Rental Purpose: The mobility scooter is provided for the sole purpose of personal mobility assistance for the Renter.

Eligibility: The Renter must be at least 18 years of age and possess a valid driver’s license or other relevant identification to confirm identity.

Care and Maintenance: The Renter agrees to use the mobility scooter responsibly, ensuring proper care and maintenance. This includes: a) Keeping the mobility scooter clean and damage-free. This also includes water damage including but not limited to; rainfall, spills, full or partial submersion. b) Reporting accidents, damages, or malfunctions promptly to the Provider. If the Renter is onboard a Cruise Ship and does not have access cell or wifi services, the Renter agrees to contact Guest Services immediately. Guest Services will facilitate contact with Gulf Coast Mobility to troubleshoot or rectify the situation. c) Notify the Provider if any repairs or maintenance are required during or after the rental period.

Prohibited Use: The Renter agrees not to: a) Allow anyone else to operate the mobility scooter without prior written consent from the Provider. b) Use the mobility scooter for any illegal or unauthorized purposes. c) Sublet or transfer the mobility scooter to another party without the Provider’s written consent. d) Modify or tamper with the mobility scooter’s components, accessories, or settings. e) The Renter agrees not to exceed the maximum weight limit of 300 lbs. f) The Renter agrees to operate the mobility scooter only on approved surfaces such as pavement, interior flooring, or the deck of a cruise ship. The scooter is not intended for off-road surfaces such as gravel, dirt, grass, sand, etc.

Liability: The Renter acknowledges that they assume all liability and responsibility for using the mobility scooter during the rental period. The Renter agrees to hold the Provider harmless from any claims, damages, losses, or expenses arising from the Renter’s use or possession of the mobility scooter.

Insurance: The Renter is responsible for obtaining any necessary insurance coverage to protect against loss, theft, damage, or liability related to the rental of the mobility scooter.

Return of Mobility Scooter: The Renter agrees to return the mobility scooter to the Provider in the same condition as received, normal wear and tear expected, by the specified end date and time of the rental period. Failure to return the mobility scooter on time may incur additional fees or penalties.

Termination: The Provider reserves the right to terminate this rental agreement and reclaim the mobility scooter at any time, without prior notice, in case of misuse, violation of terms, or safety concerns.

Refunds

Malfunction Reporting: In the event that the rented mobility scooter malfunctions during the rental period, the Renter is required to contact the Provider promptly. The Renter must notify the Provider immediately upon discovering any issues with the scooter. If the Renter does not have access to cellular service or wifi, they are to contact Guest Services aboard the Cruise Ship or at the Hotel/Attraction, and they will contact the Provider for any troubleshooting. Failure to notify the Provider promptly may result in the Renter becoming ineligible for a full refund.

Timely Notification: The Renter must report any malfunction of the scooter without delay. Failure to notify the Provider promptly may result in the Renter becoming ineligible for a full or partial refund.

Communication Channels: If the Renter is not able to contact the Provider directly due to a lack of access to Wi-Fi or cellular service, they are required to contact Guest Services. Guest Services will then facilitate communication with the Provider on behalf of the Renter.

Contact Information: The Renter should use the contact information provided by the Provider to report malfunctions. This information may include phone numbers, email addresses, or any other specified communication channels.

Provider’s Obligation: Upon receiving notification of a malfunction, the Provider will make reasonable efforts to address and resolve the issue immediately. If the malfunction cannot be resolved within a reasonable time frame, the Renter may be eligible for a full or partial refund, subject to the terms and conditions outlined herein.

Refund Eligibility: The Renter may be eligible for a full or partial refund if the malfunction significantly impairs the functionality of the mobility scooter and: a) The malfunction is reported to the Provider within a reasonable time frame. b) The Renter cooperates with the Provider’s instructions for troubleshooting or resolving the issue.

Exceptions: Refund eligibility becomes null and void if the Renter fails to adhere to the terms outlined in this clause or if the malfunction results from negligent or improper use of the mobility scooter by the Renter.

Documentation: The Renter is required to provide documentation, such as photographs, videos and descriptions of the malfunction and proof of contacting Guest Services and/or the Provider to support their refund claim.

Final Decision: The Provider reserves the right to make the final decision regarding refund eligibility based on the circumstances of the malfunction and the Renter’s compliance with the terms outlined in this clause.

By renting a mobility scooter from Gulf Coast Mobility, the Renter acknowledges and agrees to the terms of this refund clause. Failure to comply with these terms may affect the Renter’s eligibility for a refund in the event of a scooter malfunction.