This contract is between Gulf Coast Mobility (the “Business”) and ____ (the “Client”) dated (today’s date).
This Mobility Scooter Rental Agreement (the “Agreement”) is entered into between the rental provider (the “Provider”) and the Renter (the “Renter”) as of the effective date of signing.
Invoice
The Provider will invoice the Renter before Mobility Scooter Rental Date, unless otherwise noted in the Payment schedule. The Renter agrees to pay the invoice(s) by the due date(s) specified. Unpaid or overdue invoices may result in canceled reservations.
Payment methods
Payment will be made to the Provider via the approved payment methods in accordance with the rental agreement.
Terms and Conditions
Rental Purpose: The mobility scooter is provided for the sole purpose of personal mobility assistance for the Renter.
Eligibility: The Renter must be at least 18 years of age and possess a valid driver’s license or other relevant identification to confirm identity.
Care and Maintenance: The Renter agrees to use the mobility scooter responsibly, ensuring proper care and maintenance. This includes: a) Keeping the mobility scooter clean and damage-free. This also includes water damage including but not limited to; rainfall, spills, full or partial submersion. b) Reporting accidents, damages, or malfunctions promptly to the Provider. If the Renter is onboard a Cruise Ship and does not have access cell or wifi services, the Renter agrees to contact Guest Services immediately. Guest Services will facilitate contact with Gulf Coast Mobility to troubleshoot or rectify the situation. c) Notify the Provider if any repairs or maintenance are required during or after the rental period.
Prohibited Use: The Renter agrees not to: a) Allow anyone else to operate the mobility scooter without prior written consent from the Provider. b) Use the mobility scooter for any illegal or unauthorized purposes. c) Sublet or transfer the mobility scooter to another party without the Provider’s written consent. d) Modify or tamper with the mobility scooter’s components, accessories, or settings. e) The Renter agrees not to exceed the maximum weight limit of 300 lbs. f) The Renter agrees to operate the mobility scooter only on approved surfaces such as pavement, interior flooring, or the deck of a cruise ship. The scooter is not intended for off-road surfaces such as gravel, dirt, grass, sand, etc.
Liability: The Renter acknowledges that they assume all liability and responsibility for using the mobility scooter during the rental period. The Renter agrees to hold the Provider harmless from any claims, damages, losses, or expenses arising from the Renter’s use or possession of the mobility scooter.
Insurance: The Renter is responsible for obtaining any necessary insurance coverage to protect against loss, theft, damage, or liability related to the rental of the mobility scooter.
Return of Mobility Scooter: The Renter agrees to return the mobility scooter to the Provider in the same condition as received, normal wear and tear expected, by the specified end date and time of the rental period. Failure to return the mobility scooter on time may incur additional fees or penalties.
Termination: The Provider reserves the right to terminate this rental agreement and reclaim the mobility scooter at any time, without prior notice, in case of misuse, violation of terms, or safety concerns.
Eligibility: The Renter must be at least 18 years of age and possess a valid driver’s license or other relevant identification to confirm identity.
Care and Maintenance: The Renter agrees to use the mobility scooter responsibly, ensuring proper care and maintenance. This includes: a) Keeping the mobility scooter clean and damage-free. This also includes water damage including but not limited to; rainfall, spills, full or partial submersion. b) Reporting accidents, damages, or malfunctions promptly to the Provider. If the Renter is onboard a Cruise Ship and does not have access cell or wifi services, the Renter agrees to contact Guest Services immediately. Guest Services will facilitate contact with Gulf Coast Mobility to troubleshoot or rectify the situation. c) Notify the Provider if any repairs or maintenance are required during or after the rental period.
Prohibited Use: The Renter agrees not to: a) Allow anyone else to operate the mobility scooter without prior written consent from the Provider. b) Use the mobility scooter for any illegal or unauthorized purposes. c) Sublet or transfer the mobility scooter to another party without the Provider’s written consent. d) Modify or tamper with the mobility scooter’s components, accessories, or settings. e) The Renter agrees not to exceed the maximum weight limit of 300 lbs. f) The Renter agrees to operate the mobility scooter only on approved surfaces such as pavement, interior flooring, or the deck of a cruise ship. The scooter is not intended for off-road surfaces such as gravel, dirt, grass, sand, etc.
Liability: The Renter acknowledges that they assume all liability and responsibility for using the mobility scooter during the rental period. The Renter agrees to hold the Provider harmless from any claims, damages, losses, or expenses arising from the Renter’s use or possession of the mobility scooter.
Insurance: The Renter is responsible for obtaining any necessary insurance coverage to protect against loss, theft, damage, or liability related to the rental of the mobility scooter.
Return of Mobility Scooter: The Renter agrees to return the mobility scooter to the Provider in the same condition as received, normal wear and tear expected, by the specified end date and time of the rental period. Failure to return the mobility scooter on time may incur additional fees or penalties.
Termination: The Provider reserves the right to terminate this rental agreement and reclaim the mobility scooter at any time, without prior notice, in case of misuse, violation of terms, or safety concerns.
Refunds
Malfunction Reporting: In the event that the rented mobility scooter malfunctions during the rental period, the Renter is required to contact the Provider promptly. The Renter must notify the Provider immediately upon discovering any issues with the scooter. If the Renter does not have access to cellular service or wifi, they are to contact Guest Services aboard the Cruise Ship or at the Hotel/Attraction, and they will contact the Provider for any troubleshooting. Failure to notify the Provider promptly may result in the Renter becoming ineligible for a full refund.
Timely Notification: The Renter must report any malfunction of the scooter without delay. Failure to notify the Provider promptly may result in the Renter becoming ineligible for a full or partial refund.
Communication Channels: If the Renter is not able to contact the Provider directly due to a lack of access to Wi-Fi or cellular service, they are required to contact Guest Services. Guest Services will then facilitate communication with the Provider on behalf of the Renter.
Contact Information: The Renter should use the contact information provided by the Provider to report malfunctions. This information may include phone numbers, email addresses, or any other specified communication channels.
Provider’s Obligation: Upon receiving notification of a malfunction, the Provider will make reasonable efforts to address and resolve the issue immediately. If the malfunction cannot be resolved within a reasonable time frame, the Renter may be eligible for a full or partial refund, subject to the terms and conditions outlined herein.
Refund Eligibility: The Renter may be eligible for a full or partial refund if the malfunction significantly impairs the functionality of the mobility scooter and: a) The malfunction is reported to the Provider within a reasonable time frame. b) The Renter cooperates with the Provider’s instructions for troubleshooting or resolving the issue.
Exceptions: Refund eligibility becomes null and void if the Renter fails to adhere to the terms outlined in this clause or if the malfunction results from negligent or improper use of the mobility scooter by the Renter.
Documentation: The Renter is required to provide documentation, such as photographs, videos and descriptions of the malfunction and proof of contacting Guest Services and/or the Provider to support their refund claim.
Final Decision: The Provider reserves the right to make the final decision regarding refund eligibility based on the circumstances of the malfunction and the Renter’s compliance with the terms outlined in this clause.
By renting a mobility scooter from Gulf Coast Mobility, the Renter acknowledges and agrees to the terms of this refund clause. Failure to comply with these terms may affect the Renter’s eligibility for a refund in the event of a scooter malfunction.
Timely Notification: The Renter must report any malfunction of the scooter without delay. Failure to notify the Provider promptly may result in the Renter becoming ineligible for a full or partial refund.
Communication Channels: If the Renter is not able to contact the Provider directly due to a lack of access to Wi-Fi or cellular service, they are required to contact Guest Services. Guest Services will then facilitate communication with the Provider on behalf of the Renter.
Contact Information: The Renter should use the contact information provided by the Provider to report malfunctions. This information may include phone numbers, email addresses, or any other specified communication channels.
Provider’s Obligation: Upon receiving notification of a malfunction, the Provider will make reasonable efforts to address and resolve the issue immediately. If the malfunction cannot be resolved within a reasonable time frame, the Renter may be eligible for a full or partial refund, subject to the terms and conditions outlined herein.
Refund Eligibility: The Renter may be eligible for a full or partial refund if the malfunction significantly impairs the functionality of the mobility scooter and: a) The malfunction is reported to the Provider within a reasonable time frame. b) The Renter cooperates with the Provider’s instructions for troubleshooting or resolving the issue.
Exceptions: Refund eligibility becomes null and void if the Renter fails to adhere to the terms outlined in this clause or if the malfunction results from negligent or improper use of the mobility scooter by the Renter.
Documentation: The Renter is required to provide documentation, such as photographs, videos and descriptions of the malfunction and proof of contacting Guest Services and/or the Provider to support their refund claim.
Final Decision: The Provider reserves the right to make the final decision regarding refund eligibility based on the circumstances of the malfunction and the Renter’s compliance with the terms outlined in this clause.
By renting a mobility scooter from Gulf Coast Mobility, the Renter acknowledges and agrees to the terms of this refund clause. Failure to comply with these terms may affect the Renter’s eligibility for a refund in the event of a scooter malfunction.
Cancellation Policy
We understand that plans can change and we aim to offer a fair and transparent cancellation policy for all mobility scooter rentals:
Full Refund: Cancellations made 14 days or more before the scheduled delivery time are eligible for a full refund minus credit card processing fees.
Processing fees are typically no less than $5 and no more than $10.
Partial Refund: Cancellations made within a 7 day window of the scheduled delivery will incur a 50% cancellation fee, with the remaining balance refunded.
No Refund: Cancellations made within 72 hours of the scheduled delivery time, or after the equipment has already been delivered, are not eligible for a refund.
Full Refund: Cancellations made 14 days or more before the scheduled delivery time are eligible for a full refund minus credit card processing fees.
Processing fees are typically no less than $5 and no more than $10.
Partial Refund: Cancellations made within a 7 day window of the scheduled delivery will incur a 50% cancellation fee, with the remaining balance refunded.
No Refund: Cancellations made within 72 hours of the scheduled delivery time, or after the equipment has already been delivered, are not eligible for a refund.
Mobility Scooter Protection Plan (Insurance)
The Mobility Scooter Protection Plan, or MSPP, can be purchased any time before your reservation. Gulf Coast Mobility offers two levels of MSPP – Basic and Extended. The cost associated with the MSPP will vary based on the type of level purchased.
BASIC MOBILITY SCOOTER PROTECTION PLAN
The BASIC MSPP covers damage to the mobility scooter, excluding keys, chargers, baskets, cup holders, battery packs, and other accessories. If damage should occur during the rental period, the Customer is responsible for a $50 DEDUCTIBLE on non-electrical and non-motorized items and a $250 DEDUCTIBLE on motorized equipment or the full replacement/repair cost, whichever is lower.
The deductible will be charged immediately after the rental to the credit card used for the rental. Basic MSPP does not cover loss or theft of the rental equipment. The rental cost is not applicable to the deductible.
Duration (Days) Price
1 $20.00
2 $25.00
3 $30.00
4 $35.00
5 $40.00
6 $45.00
7 $50.00
8 $55.00
9 $60.00
10 $65.00
EXTENDED MOBILITY SCOOTER PROTECTION PLAN
The EXTENDED MSPP covers damage to the equipment, including keys, chargers, baskets, cup holders, battery packs, and other accessories. In addition, it covers LOSS OR THEFT of equipment. If damage should occur during the rental period, the Customer is responsible for a $50 DEDUCTIBLE on non-electrical and $250 DEDUCTIBLE on motorized equipment or the full replacement/repair cost, whichever is lower.
The deductible will be charged immediately after the rental to the credit card used for the rental. The rental cost is not applicable to the deductible. In the event of theft, the Customer is responsible to file a police report and provide a copy or claim number to Gulf Coast Mobility within 48 hours of the occurrence.
Any theft will have a $100 DEDUCTIBLE for non-electrical equipment and $500 DEDUCTIBLE for motorized equipment or the full replacement cost, whichever is lower. Failure to provide a copy of the police report or the claim number will negate the need for a deductible, as the Customer will be responsible for the full replacement cost of any equipment, including accessories.
All charges will be processed immediately after the rental is complete to the credit card used to place the rental. The rental cost is not applicable to the deductible or replacement cost.
Duration (Days) Price
1 $40.00
2 $50.00
3 $60.00
4 $70.00
5 $80.00
6 $90.00
7 $100.00
8 $110.00
9 $120.00
10 $130.00
If MSPP is Declined:
If MSPP is Declined: If MSPP is declined, the Customer or their representative acknowledges that it is their responsibility to promptly notify Gulf Coast Mobility if the rental equipment is damaged, lost, or stolen.
The Customer will assume all repair or replacement costs, whether caused by misuse, accident, or other means. Declining MSPP makes the Customer solely responsible for any repair costs outside of normal wear and tear during the rental period, including accessories (keys, chargers, baskets, cup holders, other accessories, and spare battery packs).
Replacement costs for lost or damaged rental items are as follows:
• 3-Wheel Scooters – $1100
• 4-Wheel Scooters – $1300
Replacement costs for accessories with or without MSPP:
• Keys – $15
• Chargers – $100
• Front Baskets – $50
• Cup Holders – $20
• Battery Packs – $200
• Extended Battery Packs – $300
• Cane holder – $30
If any items are found and returned to Gulf Coast Mobility, the cost will be refunded to the customer. The Customer understands and agrees that they are responsible for any equipment VANDALISM, DAMAGE, or LOSS and authorizes Gulf Coast Mobility to charge any and all applicable repair/replacement costs to the credit card utilized for the rental.
By waiving insurance, you accept responsibility for all rental equipment.
BASIC MOBILITY SCOOTER PROTECTION PLAN
The BASIC MSPP covers damage to the mobility scooter, excluding keys, chargers, baskets, cup holders, battery packs, and other accessories. If damage should occur during the rental period, the Customer is responsible for a $50 DEDUCTIBLE on non-electrical and non-motorized items and a $250 DEDUCTIBLE on motorized equipment or the full replacement/repair cost, whichever is lower.
The deductible will be charged immediately after the rental to the credit card used for the rental. Basic MSPP does not cover loss or theft of the rental equipment. The rental cost is not applicable to the deductible.
Duration (Days) Price
1 $20.00
2 $25.00
3 $30.00
4 $35.00
5 $40.00
6 $45.00
7 $50.00
8 $55.00
9 $60.00
10 $65.00
EXTENDED MOBILITY SCOOTER PROTECTION PLAN
The EXTENDED MSPP covers damage to the equipment, including keys, chargers, baskets, cup holders, battery packs, and other accessories. In addition, it covers LOSS OR THEFT of equipment. If damage should occur during the rental period, the Customer is responsible for a $50 DEDUCTIBLE on non-electrical and $250 DEDUCTIBLE on motorized equipment or the full replacement/repair cost, whichever is lower.
The deductible will be charged immediately after the rental to the credit card used for the rental. The rental cost is not applicable to the deductible. In the event of theft, the Customer is responsible to file a police report and provide a copy or claim number to Gulf Coast Mobility within 48 hours of the occurrence.
Any theft will have a $100 DEDUCTIBLE for non-electrical equipment and $500 DEDUCTIBLE for motorized equipment or the full replacement cost, whichever is lower. Failure to provide a copy of the police report or the claim number will negate the need for a deductible, as the Customer will be responsible for the full replacement cost of any equipment, including accessories.
All charges will be processed immediately after the rental is complete to the credit card used to place the rental. The rental cost is not applicable to the deductible or replacement cost.
Duration (Days) Price
1 $40.00
2 $50.00
3 $60.00
4 $70.00
5 $80.00
6 $90.00
7 $100.00
8 $110.00
9 $120.00
10 $130.00
If MSPP is Declined:
If MSPP is Declined: If MSPP is declined, the Customer or their representative acknowledges that it is their responsibility to promptly notify Gulf Coast Mobility if the rental equipment is damaged, lost, or stolen.
The Customer will assume all repair or replacement costs, whether caused by misuse, accident, or other means. Declining MSPP makes the Customer solely responsible for any repair costs outside of normal wear and tear during the rental period, including accessories (keys, chargers, baskets, cup holders, other accessories, and spare battery packs).
Replacement costs for lost or damaged rental items are as follows:
• 3-Wheel Scooters – $1100
• 4-Wheel Scooters – $1300
Replacement costs for accessories with or without MSPP:
• Keys – $15
• Chargers – $100
• Front Baskets – $50
• Cup Holders – $20
• Battery Packs – $200
• Extended Battery Packs – $300
• Cane holder – $30
If any items are found and returned to Gulf Coast Mobility, the cost will be refunded to the customer. The Customer understands and agrees that they are responsible for any equipment VANDALISM, DAMAGE, or LOSS and authorizes Gulf Coast Mobility to charge any and all applicable repair/replacement costs to the credit card utilized for the rental.
By waiving insurance, you accept responsibility for all rental equipment.
